Technology Support

• Walk-in to either the Center for Academic Success and Engagement (CASE) room E276, Norlin Commons, or Stearns Central 142 (Check the Buff Techs Walk-in Center page  for operating hours and waiting times).
• Bring your Buff OneCard to sign in at the Walk-In Console
• Customers with laptop computers should bring their power supply
• Customers with desktops do not need to bring peripherals (keyboard, monitor, mouse) in order to receive assistance

Buff Techs walk-in locations have temporarily closed as of March 19; however, you can still get support for your computing device needs while teaching, learning, or working remotely during CU Boulder’s operational changes due to COVID-19. To request Buff Techs Desktop Support, email oithelp@colorado.edu

• Support includes a recommendation, specification, installation, testing, and troubleshooting of computer systems and peripherals within established campus standards/policies and industry best practices.
• Professional assistance includes timely troubleshooting, on location, to diagnose and resolve unique, non-recurring issues within a 4-hour response time, often responding within 30 mins.
• Dedicated Desktop Support clients access the service through the Dedicated Desktop Support Service Request Portal which allows the client to quickly and easily notify their support team of the issue and level of urgency. If the primary technician is unavailable or assisting another client, other technicians from the team can quickly respond.
• All new software installations and updates go through a change management process including multiple testing configurations by technicians on different hardware to minimize the number of errors on the user’s computer.
• The desktop support technicians understand and comply with campus security policies. They help the computer owners understand the security policies and how to safeguard or remediate sensitive data.
• Desktop Support technicians are professionally certified with Microsoft and Apple and receive training in other areas.

A detailed explanation of services and FAQs are listed on the OIT website regarding Dedicated Desktop Support.

Faculty and staff in the Environmental Studies Program are eligible to receive DDS support on university-owned computers.

Buffs Tech Desktop Support is available to all campus affiliates for personally and university-owned computing equipment. For additional information please visit OIT's Buff Techs Desktop Support.